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Special Assistance

If you are disabled or have difficulty moving around you can request assistance with your journey through Inverness Airport. You do not need to be permanently or physically disabled to benefit from this service. In fact, anyone who has difficulty moving around, for example, because of their disability or age, can receive help when they fly.

The airport has appointed Dalcross Handling as its authorised agent to provide special assistance services to travellers. Assistance is available from arrival to departure from the airport. For example, from arriving in the car parks provided to departure by air or from arriving by air to departing by surface transport from the airport.

Before traveling you should:

• Check with your airline for any terms and conditions of carriage that may apply to your journey.
• Contact Dalcross Handling to arrange any special assistance you may require traveling through Inverness Airport as an arriving or departing passenger.

Dalcross Handling

Tel: 01667 464120 or 462121
Fax: 01667 464129 or 462750

Web: www.dalcrosshandling.co.uk

Mobile (Duty Supervisor): 07985 187095 

Please click here to request special assistance at Inverness Airport in advance of your journey.

If you have not contacted us in advance of arriving at the airport please contact either the Duty Supervisor on T 07985 187095 or the Airport Information Desk in the main terminal concourse on T 01667 464000 for assistance.

Examples of the assistance that can be provided include:

Passengers Departing from Inverness Airport

• Lifting baggage and/or mobility equipment out of a vehicle
• Movement from the car park to check-in
• Checking-in and registering baggage
• Proceeding from the check-in desk to the aircraft, with completion of emigration, customs and security procedures.
• Moving to the toilet facilities, if required
• Accessing the terminal facilities, ATM, cafés, retail outlets, if required, and where time permits. Where a customer prefers to explore the erminal facilities without escort, a time (bearing in mind boarding time, security queues, etc.) and place will be agreed to meet
• Boarding the aircraft, with lift-on if required

Passengers Arriving at Inverness Airport

• Disembark from aircraft with lift-off if required
• Proceed to baggage reclaim via Immigration and Customs control if required
• Assistance to identify and lift reclaimed baggage
• Proceed to landside as follows:
• Arrivals area - if the passenger is being met
• Car Parks - assistance to lift baggage and/or mobility equipment in to the vehicle
• Bus/taxi pick-up area - assistance with baggage and/or mobility equipment as required

Further information on your rights to special assistance can be viewed here.

Further guidance on the facilities available at Inverness Airport is provided below but remember to contact Dalcross Handling to arrange your special assistance in advance of travel whenever possible.

Car Parking

Car park spaces designed for use by customers with a disability are available at the closest point to the terminal building within the two short stay car parks and in the long stay facility which is located approximately 800 metres from the terminal. 

Blue Badge holders requiring to park on a long stay basis may do so in the short stay car park and attract the same rate as would have been applied if they had parked in the long stay facility. Blue Badge holders should take their badge and parking ticket to the airport information desk for payment and validation.  Please click here for details of current tariffs.

• Pre-booking discount is available if you book online.
• Assistance buttons are provided at the barriers and pay stations.
• All customers are asked to note that due to increased security measures there are no drop down facilities in front of the terminal.

Accessibility

Dropped kerbs and pavements link the car parks to the terminal.

Access to the terminal building is via revolving doors, which can be slowed down by use of a press button. There are in addition 4 ‘accessible’ doors, ideal for customers with an assistance dog.

All public facilities are located on the ground floor and are wheelchair friendly.

Wheelchairs

Wheelchairs are provided free of charge for use throughout the terminal – please ask.

Induction Loop

The airport Information Desk, Check In and Sales Desks are all fitted with Induction Loop systems.

Toilet Facilities

Unisex wheelchair accessible toilet facilities are available in the Concourse, Departure Lounge and Arrivals Hall.

First Aid Room

A dedicated first aid room is available for customers needing a little privacy for medical treatment. Please contact the Information Desk to access the First Aid Room. 

All Information Desk staff are trained in basic first aid.

Telephones

Public telephones with easy access for wheelchair users are available in the terminal concourse and Departure Lounge.

Assistance Dogs

We welcome assistance dogs in the terminal building. For comprehensive advice about flying with an assistance dog, visit www.guidedogs.org.uk

Security

All passengers must go through the security check area before entering the departure lounge and as a result you may be asked to undergo a search. This is a process prescribed by the Department for Transport and will be undertaken by hand. This process applies equally to cabin baggage and personal items and therefore should you have any special medical requirements or be in possession of medical equipment, you should notify the security personnel prior to this process. If required and on request, a private search area can be used to protect your privacy.

Departure Lounge

Priority seating is available at each departure gate. These seats are equipped with arms on both sides. Space is also provided for wheelchairs

Public Transport Links

The airport is served by modern wheelchair accessible buses. 

The dedicated taxi firm, Central Highland Taxis, are equipped with a number of vehicles suitable for wheelchair access. A taxi co-ordinator is also available at the airport and will provide assistance on request. In the event that no-one is available the driver will provide assistance. All drivers have Scottish Criminal Records checks to ensure passenger safety at all times.

On-airport car hire companies, Avis and Hertz, are able to provide on request automatic vehicles and hand controls.

Useful Web Links

General guidance and the rights of disabled and less mobile passengers

www.dptac.gov.uk

www.equalityhumanrights.com/airtravel

The UK government code of practice for access to air travel for disabled people

www.dft.gov.uk

Flying with Disability

www.flying-with-disability.org

The Royal Association for Disability and Rehabilitation (RADAR)

www.radar.org.uk