Additional Assistance provided at the airport
At Inverness Airport, we provide a full range of services to passengers with additional needs, learning difficulties and reduced mobility. This includes collection from the car park and assistance throughout the airport terminal and onto the aircraft.
There are limits with regards to providing personal care. For example, we will assist passengers to the bathroom facilities but are unable to provide any further personal care that may be required. Similarly, we are also limited in the assistance we can provide with medical treatments and operating medical equipment. If you feel you need assistance with any personal or medical care, you will need to consider travelling with an escort.
Information for Passengers with Reduced Mobility
Inverness Airport - Quality Standard Submission Reports
How to obtain assistance
Passengers requiring assistance are requested to pre-book all assistance at least 48 hours before the scheduled time of departure of their flight. If this information is not made available within these time frames assistance may be limited or delayed. Carriage by the airline may also be denied. Best efforts will be made at all times to accommodate late bookings for assistance.
Assistance Dogs
Assistance dogs are welcome by all airlines operating from Inverness.
Guide or assistance dogs will only be permitted to travel if you are in possession of an official document provided by a recognised assistance dog training organisation. This must confirm that the dog is a fully-trained assistance dog or is under the control of a trainer. The dog must also be wearing a standard identifying jacket or harness. Please note that on international flights between the EU (plus Croatia, Norway and Switzerland) and the UK, guide or assistance dogs are subject to the UK Pet Passport Scheme. It is your responsibility to ensure that your guide or assistance dog fully meets the requirements of the Pet Passport Scheme.
We cannot accept liability for any animals which are not correctly documented and we recommend that you contact the airport authority of the UK airport in advance of travel in order to confirm Pet Passport details. Contact details are available via the airport websites or you can get advice from the UK Guide Dogs for the Blind Association or from the Defra Pet Travel Scheme helpline.