Assistance and Accessibility

Accessibility User Group

We have implemented an Accessibility User Group which meets twice a year. The purpose of this group is to:

Represent the interests of all users who require additional support at the terminal and to provide information on the services available
Act as a constructive and supportive body to seek and give feedback on the quality of service being provided to users
Provide a forum for the airport management team to test ideas for service amendment and improvement
Explore training options for Airport staff to assist in the understanding of additional needs
Bring issues of concern or potential risk to the attention of management.
Membership of this group comprises of:
- Airport Manager, Airport Services Manager & Terminal Operations Manager
- Loganair Customer Service Manager
Representatives from:
- NHS Patient Travel Manager
- Disability Shetland
- Shetland Carers
- Dementia Scotland
- Shetland Community Connections
- SANDs
- Independent wheelchair users
- Independent users with visual impairments.

You can find our most recent meeting minutes below: